We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. We will be returning to the office on Monday, May 18th, unless we are otherwise informed. While many things will appear new at your next visit to our office, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority at Northwest Smile Design and you probably sensed this during previous visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep both our patients and team safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and team members.
- Our office will communicate with you the day before your appointment to ask some screening questions.
- When you arrive please wait in your car and notify us by phone or text that you have arrived. Please wait in your car until we come to get you. We will have designated, numbered parking spots.
- We will have a few screening procedures upon your arrival. When we meet you at your car, we will ask you the same questions as the previous day to be sure nothing has changed. We will take your temperature with a touch less forehead thermometer. We will provide you with hand sanitizer and escort you directly to the treatment room, bypassing the front desk whenever possible. When about the office please wear face covering.
- You will also find hand sanitizer in the reception area and other places in the office for you to use as needed. We invite you to sanitize your hands before re-entering the business areas.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. Our coffee and water bottle station will be removed. Water bottles will be available upon request.
- Appointments will need to be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- Please leave family members or friends at home or in your car unless you are accompanying a minor who is receiving treatment, assisting a medicated patient, or for any other special circumstances. For those occasions, please limit accompanying individuals to only one caregiver, Non-patients will be subject to screening protocols as well.
- At the beginning of every appointment you will be asked to pre-rinse with Peroxyl, which has anti-bacterial and anti-viral properties
- Please no walk-ins. To make appointment or for billing questions please call or email. For product purchases please call ahead to make arrangements.
We look forward to seeing you again soon and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 360-658-7750.
Thank you for being patient, but especially for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Kelly Peterson and Team